OLUA CUSTOMER CARE
Your Order, One Step Away.
Need an update on your order? Start here.
Track Your Order
For customers with Shopify customer accounts, use your account to access available order information. Shipping updates and tracking information are also provided through the order and shipping notifications when available.
Need Help With Your Order?
ORDER STATUS
Check your account or order notifications.
SHIPPING
Review the Shipping Information page.
RETURNS
Start with the Returns page.
REFUNDS
Review the Refund Policy page.
DAMAGED ORDER
Contact Customer Care with photos when relevant.
WRONG ITEM
Contact Customer Care with your order details.
PRODUCT QUESTIONS
Visit the product page or contact Customer Care.
Contact OLUA Customer Care
Need personal assistance? Our support team can help with order questions, shipping issues, returns, refunds, and product questions.
Before You Contact Us
Have your order number, checkout email, product name, a short description of the issue, and photos when relevant.