OLUA CUSTOMER CARE
Refund Policy
Your purchase matters to us. We aim to make support clear and straightforward.
Refund Requests
For a refund request, contact OLUA Customer Care with your order number, checkout email, product name, and the reason for your request.
How Refunds Are Reviewed
Each request is reviewed against the circumstances of the order and the applicable store policy. Where a refund is approved, the applicable refund method and next steps will be communicated to the customer.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, contact Customer Care with your order details and photos when relevant so the issue can be reviewed.
Refund Timing
OLUA does not publish an unverified refund timeline. Processing and posting time can depend on the applicable payment method and the steps required for the order.
Your Purchase Matters
Every support request is reviewed carefully so we can help resolve your order as smoothly as possible.