OLUA CUSTOMER CARE

90-Day Refund Policy

Your satisfaction matters to us. Eligible purchases may be requested for a refund within 90 days (3 months) of delivery.

We want you to feel confident shopping with OLUA. Our Customer Care team is available to help you understand eligibility and the return process.

Refund eligibility

To request a refund, contact OLUA within 90 days of delivery and provide your order number. Refund requests are subject to the product, order, and return conditions applicable to your purchase.

How to request a refund

Contact OLUA Customer Care with your order number and a brief description of the issue. We will provide the appropriate next steps.

Refund processing

After an eligible return is received and reviewed, approved refunds are issued to the original payment method. Your financial institution may require additional time to post the refund.

Important conditions

Some products or situations may be excluded from return or refund eligibility. Any applicable exclusions, return instructions, and condition requirements will be communicated by OLUA Customer Care and should be followed.

We are here to help

If you have a question about eligibility, please contact us before sending an item back. We want the process to be clear and straightforward.