OLUA CUSTOMER CARE
Need to Make a Return? We’re Here to Help.
We want the return process to feel clear and straightforward.
Return Requests
Contact OLUA Customer Care with your order number, checkout email, product name, and reason for the request. We will review the request and provide the applicable next steps.
Our Return Process
01 — Contact Us
Send your request through Customer Care.
02 — We Review Your Request
We review the order and the circumstances of the request.
03 — Return Instructions
If a return is applicable, we will provide the relevant instructions.
04 — Return Processing
Once the applicable return steps are completed, we process the request according to the applicable store policy.
Damaged or Incorrect Orders
Contact us as soon as possible and include photos and order details when relevant so the issue can be reviewed.
Non-Returnable Items
Eligibility can vary by product and order circumstances. OLUA does not publish unverified exclusions or return windows. Please contact Customer Care for the applicable guidance for your order.