OLUA CUSTOMER CARE

Returns

We aim to make returns simple, transparent, and customer-friendly.

90-day return window

Eligible returns may be requested within 90 days (3 months) of delivery. Eligibility and product-condition requirements may apply.

How to start a return

Contact OLUA Customer Care with your order number and the reason for your return. We will explain the applicable return steps and instructions.

Before sending an item back

Please wait for return instructions when required. Sending an item to an unapproved address may delay processing.

After we receive your return

Eligible returns are reviewed and processed. Approved refunds are sent to the original payment method, subject to the applicable refund policy.

Questions

Customer Care is here to help. If you are unsure whether an order qualifies, contact us first and we will explain the applicable requirements.